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1·CRM; customer loyalty; customer satisfaction; customer delivered value.

客户关系管理；客户忠诚；客户满意；客户让渡价值。

2·Customer delivered value is the difference between total customer value and total customer cost.

顾客让渡价值是指顾客总价值与顾客总成本之差。

3·From the customer delivered value theory, this paper constructs tourist delivered value in tourist areas.

本文从顾客让渡价值理论的角度，构建旅游景区游客让渡价值。

4·Improving customer delivered value is the only way to improve customer satisfaction and core-competitiveness.

提高顾客让渡价值是提高客户满意度，增强企业核心竞争力的惟一途径。

5·Objective From the customer delivered value to know nursing of outpatient, increasing competition power of nursing.

目的从让度价值角度来认识门诊护理服务，提高门诊护理服务竞争力。

6·Customer delivered value is an up date marketing idea and key factor which leads to customer satisfaction and loyalty.

让客价值是一个全新的营销理念，同时也是导致顾客满意与忠诚的核心要素。

7·Increase the customer delivered value is a valid means for business enterprise to increase customer approval with the loyalty.

增加顾客受让价值，是企业提高顾客满意度和忠诚度的有效手段。

8·Methods To expatiate knowledge about the customer delivered value completely, and discuss nursing signification and practice that are affected by CDV.

方法明确阐述让度价值理论知识，探讨让度价值理论对门诊护理服务的意义和运用。

9·The customer delivered value basically is the perceived customer value. Only the value of the products perceived by the customer will make the real sense.

让渡价值是消费者认知价值，企业提供的让渡价值只有得到消费者的主观认知才具有意义。

10·When planning and implementing shopping coupon promotion, the malls should optimize marketing program under the direction of Customer Delivered Value theory.

商场在策划和实施返券促销活动时，应当以顾客让渡价值理论为指导，对营销方案进行优化。