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1·Leading indicators include measures of customer satisfaction, such as net promoter score (NPS).

领先指标包括用户满意度，包括客户的净推荐值（NPS）。

2·Companies calculate their Net Promoter Score by subtracting their % Detractors from their % Promoters.

公司计算的净启动分数减去其%，反对者从他们%推动者。