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1·Quality function clearly serves in the customer advocacy role.

质量部门明确地扮演维护客户利益地角色。

2·This interaction includes a customer s attraction, awareness, discovery, cultivation, advocacy and purchase and use of a service.

这种相互作用包括对客户的吸引力、提高认识、发现、培养、宣传、购买产品和使用服务。