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1·Great news, I got the promotion. Now I am a senior account manager.

好消息，我升职了，现在我是高级客户经理了。

2·Escalate any production issues to the Senior Engagement Manager and client related issues to the local market Account Director and Senior Engagement Manager.

将任何生产问题上报给高级业务经理，任何与客户相关的问题上报给当地市场客户总监和高级业务经理。